Privacy policy.

Cloud Shape Interpreting ("we," "us," or "our"), operated by Cumulus Creatives LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our mobile applications (including the CloudDrawing app), watch or buy from our Whatnot live shows, or make a purchase.

Information We Collect

Automatically when you visit our site: information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages or products you view, which websites or search terms referred you to our site, and how you interact with our site.

When you make or attempt a purchase on our website: your name, billing address, shipping address, email address, and phone number. This is referred to as "Order Information."

When you use the CloudDrawing app: information you choose to provide (e.g., a username and any artwork you create). The app does not require an email address or other identifying personal information to use the core drawing features.

Whatnot live shows: if you purchase from us on Whatnot, Whatnot collects and processes your order information under Whatnot’s own privacy policy. We receive limited information from Whatnot (typically: shipping name, shipping address, order contents, and the messaging needed to fulfill the order).

Bundle Game submissions: when you submit a bundle through the Bundle Game on our website, we collect the email you provide so we can notify you if your bundle is selected for the show. The bundle data itself — bundle name, one-line pitch, your handle if you provided one, and the card lineup — is publicly visible at cloudshapeinterpreting.com/pokemon/bundles/<id> once we approve it. Pending bundles are private; rejected bundles are removed. We do not add you to a marketing list unless you explicitly check the consent checkbox at submit time (the box is unchecked by default). Bundle submission emails are stored on our secure infrastructure and used only for the notification path; they are not added to mailing lists or shared with anyone beyond AWS SES, which delivers the email.

How We Use Your Information

We use Order Information to fulfill orders, process payments, arrange for shipping, provide order confirmations, and communicate with you. We may also use this information to screen orders for potential risk or fraud, and — with your permission — to send marketing communications about new products and promotions.

Order Processing & Shopify

Our online store is powered by Shopify. Your payment and order data are processed through Shopify’s secure platform. Shopify provides us with the online e-commerce tools that allow us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. For more information, you may read Shopify’s Privacy Policy.

Cookies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Third-Party Services

We use the following third-party services to operate our site, our shows, and our customer communications:

• Shopify — payment processing and order fulfillment for purchases made on cloudshapeinterpreting.com. See Shopify’s Privacy Policy.
• Whatnot — live-selling platform for our Pokémon shows. If you purchase from us on Whatnot, your order is processed under Whatnot’s privacy policy.
• Google Analytics 4 — site analytics. GA4 collects pseudonymous information about how visitors use our site (pages viewed, referrer, approximate location derived from IP). See Google’s privacy policy.
• Amazon Web Services (Simple Email Service) — transactional email delivery for order confirmations, Bundle Game submission acknowledgments, winner notifications, and operator alerts. See AWS’s privacy notice.
• Formspree — contact-form intake and newsletter signup capture. See Formspree’s privacy policy. (We anticipate migrating newsletter signups to a different provider; this disclosure will be updated when we do.)

Each of these third parties has its own privacy policy and we recommend you review them. We do not sell, rent, or trade your personal information to outside parties for their own marketing purposes.

Data Retention

When you place an order through our site, we retain your Order Information for our records (typically for the period required for tax and accounting purposes — generally 7 years) unless you ask us to delete this information sooner.

Your Rights

You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know: you can request that we disclose the categories of personal information we have collected about you, the sources, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete: you can request that we delete personal information we have collected from you, subject to certain exceptions (for example, information we are required to retain for tax or fraud-prevention reasons).
• Right to correct: you can request that we correct inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell or share your personal information for cross-context behavioral advertising as those terms are defined under the CCPA. If that ever changes, we will update this policy and provide an opt-out mechanism.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us and identify yourself as a California resident making a CCPA request. We may need to verify your identity before fulfilling the request.

Categories of personal information we collect: identifiers (name, email, address, phone), commercial information (order history), internet/network activity (browsing behavior on our site), and geolocation data (approximate, derived from IP address). We collect these for the business purposes described above.

Children’s Privacy

Our website and online store are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website or store.

The CloudDrawing app is intended for users aged 13 and older. The app does not require account creation or personal information to use the core drawing features. We do not knowingly collect personal information from children under 13 through the app. If you believe we have collected personal information from a child under 13, please contact us and we will promptly delete it.

If we ever introduce features that knowingly collect personal information from children under 13, we will obtain verifiable parental consent in accordance with the Children’s Online Privacy Protection Act (COPPA) before doing so, and update this policy accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Last updated” date at the top of this policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us.